Privacy Policy

Privacy Policy

Saltbush Therapy and Hypnosis – Privacy Policy

Effective Date: April 2026

At Saltbush Therapy and Hypnosis, your privacy and confidentiality are treated with care and respect. This policy explains how your personal and health information is collected, used, stored and disclosed.

What information is collected

We may collect:

  • Personal details (name, phone number, email, address)

  • Health and wellbeing information relevant to your sessions

  • Emergency contact details

  • Information you provide during sessions

  • Payment and booking information

How your information is collected

Information is collected when you:

  • Make an enquiry or booking

  • Complete intake or consent forms

  • Attend sessions (in person or online)

  • Communicate via email, phone or messaging

Why your information is collected

Your information is collected to:

  • Provide therapy and hypnosis services

  • Assess suitability and ensure safe practice

  • Maintain accurate clinical records

  • Communicate with you about appointments

  • Meet legal and professional obligations

Storage and security

Your information is stored securely using reasonable safeguards to protect against misuse, loss, unauthorised access or disclosure.

This may include secure digital systems, password protection and restricted access.

Disclosure of information

Your information will remain confidential except where:

  • You have provided consent

  • There is a serious risk of harm to you or others

  • Disclosure is required by law

  • It is necessary to provide appropriate care (e.g. referral to another professional)

Access and correction

You may request access to your personal information or request corrections at any time by contacting us.

Retention of records

Client records are retained in accordance with NSW health record requirements:

  • Adults: minimum 7 years from last session

  • Children: until age 25

Complaints

If you have concerns about how your information is handled, please contact Saltbush directly.

If unresolved, you may contact the NSW Health Care Complaints Commission (HCCC).

Contact

Saltbush Therapy and Hypnosis 
admin@saltbushtherapy.com
+61 426 387 201